FAQ
Why purchase from Martin Perri Interiors?
Martin Perri Interiors has been in the Interior Design Industry for over 30 years, with this experience comes knowledge of various manufacturers in terms of Quality, Craftsmanship and Product reliability to name a few. Through vast resources of a variety of products, a tailored list of Resources has gathered and proven thru time. We feel confident with our offerings and feel qualified to bring those products to consumers who appreciate Quality, Craftsmanship and Style.
How long does it take to receive my Purchase?
Product Lead Times: Product Lead times vary between different Manufacturers, if Current Stock is available item will ship out in 7-10 days. If item is Custom Ordered then lead times will vary between 8-16 Weeks. Note All Items which are too large to ship USPS, Fed Express, UPS require shipment via Common Carrier. all Common Carrier Shipments Must go 1st to a Receiver and then Off Loaded for Local Delivery to your Residence. Items are Inspected prior to Being Delivered to your Residence. shipping times are longer and van average 10-15 days or longer depending upon the location of the shipment.
How Long does it take for a Custom Made to Order Item?
Extended Manufacturing Lead Times: Custom Products, Items that are made to order require longer lead times. Typical lead time under Normal Conditions is 8-10 weeks. Orders that Require Fabric application will go into production upon the Receipt of Fabric. We Continue to Track the Order and advise you as to the anticipated arrival date.
How is a Sofa, Chair or Casegood Item Delivered to my Home?
How is White Glove Delivery Applicable: All Products purchased which are larger and requires a Common Carrier or Freight Shipment Delivered to a Local Receiver, inspected and then scheduled for Delivery to your Residence. Additional Delivery Days are required for this service.
When will my Item Ship and what happens if it become unavailable after my order is placed?
Out of Stock: Items that are out of stock typically require to be "Custom Ordered". All applicable lead times will apply depending upon the Location of your Item. You will be notified of anticipated Shipment Date upon receipt of Order. If there is a minimal lead time you will have the option to wait for the item to become available or a refund will be given for these Items prior to entering production, once an order enters into production it is considered a Custom Order and Can not be Cancelled.
If I order multiple items can I get a Discount on Freight or Delivery?
Multiple items Shipments: Since all items within our site come from various Manufacturers each item ships independently and grouping shipping of items is not available. If multiple items are from the Same Manufacturer then We Direct to "Ship Complete" which is the most cost efficient method to help control Shipping Costs.
Why is shipping so Expensive?
Freight Cost will vary significantly depending upon the Location of the Merchandise, Often times on International Shipments there are more than one shipping company involved to get your order to its final destination. Due to the Increased Costs of Fuel, labor Shortage in the Transportation Industry these costs have changed significantly. We work very closely with our Manufactures to transport your item in the most cost efficient methods.
My Item arrived Damaged
Returns and/or Damaged Merchandise: If a item is damaged in transit and is received as damaged please notify Martin Perri Interiors of this and we will make the proper arrangements for replacement and/or refund.
Can I return my Item if I don’t like it?
All Custom Ordered Items including but not limited to: Sofa’s, Chairs, Barstools, Benches, Beds, Nightstands & Dressers, Side Tables, End Tables, Accent Tables, Cocktail Tables, Dining Chairs & Tables, Sideboards, Buffets, Chest of Drawers, Desks, Pool Tables, Ottomans, Dressers, Bookcases, Etagere's, Media Cabinets, Lighting: all Lamps, Chandeliers, Pendants and Lighting Fixtures. These Products are considered “Custom Order’s and are non-cancellable or returnable. If that Item is received damaged the item will be repaired or replaced upon the inspection of that item. Every effort to resolve the repair or replacement shall be resolved under the discretion of each Manufacturer depending upon the condition of the Item. Often these circumstances are unavoidable and we work closely with our Vendors to resolve the issues. We Take Pride in the Manufacturers we represent and after 30+ years in the Home Furnishings Industry we only represent Vendors that stand behind their Industry Partners which is why we have had many years of success in the Design Industry.
